Order Status

We know how exciting it is to receive your jewelry, and we’re here to keep you informed every step of the way.

How to Track Your Order

Once your order is shipped, you’ll receive an email confirmation with a tracking link.

Click the link to view real-time updates from our shipping partners.

If you don’t see the email, check your spam or junk folder—or contact our team directly.

Order Status Definitions

• Processing: We’ve received your order and are preparing it. In-stock items ship within 1–2 business days. Engraved/custom orders may take up to 8 business days.
• Shipped: Your package has left our facility and is in transit. You can track it via the link in your confirmation email.
• Partial: Some items have shipped, and the rest are coming soon (applies to Canada & U.S. orders only).

Shipping Timelines

• Canada & U.S.: 2–4 business days (standard), 1–2 business days (express)
• India: 5–7 business days (standard)

*Note: Shipping times do not include processing time or courier-related delays.*

Need Help With Your Order?

We’re happy to help with any questions related to your order or shipment status.

Email: info@zivadiamond.com
SMS: +1 365 336 5250