Shipping Timelines:

Every Zivas jewelry is handcrafted from scratch. Shipping timelines vary depending on your choice of jewelry. Client Care will always be in touch if we require longer to ship from the timelines provided below:

• 8-10 business days for Gold jewelry w/o Lab-grown Diamonds AND Lab-grown Diamond jewelry in 14k Gold (except Eternity Bands and Tennis Bracelets)
• 10-12 business days for Diamond jewelry in 14k Gold (except Eternity Bands)
• 15-20 business days for La Fleur Bands and Bangles, Tennis Bracelets, and Eternity Bands

Important to Note (non-peak and non-promotional period): 

• Changes to any order will be accepted within 48 hours of placing an order. After that, you will be required to place a new order with the updated info.
• A change in billing or shipping address will require a new order with the updated info.
• New order dates will be considered for shipping timelines.

Timelines for bespoke or non-standard customizations are specific to the piece and will be communicated to you when finalizing your order.

Delivery Timelines:

Once your order has shipped, you will receive tracking information and your order will require 2-5 business days to deliver. 

• Upon confirmation, our team will try their best to deliver orders around the requested timelines (without any guarantees). However, since every order is made from scratch, it may introduce unexpected delays. Weather conditions, updates in shipping schedules, air cargo availability, and other unknowns can also introduce unexpected shifts. Please plan accordingly. 
• Reach out to care@thezivadiamonds.com to request and pay for overnight shipping. Deliveries are not guaranteed by Ziva as timely delivery from the date of shipping depends on the shipping carrier.
• Orders cannot be canceled while in transit. We will require to receive the package back to our Studio before initiating it for a return. 
• All packages are insured for the value of the shipment. 
• All packages require a signature upon delivery. 
• Re-routing a package to a different address requires a request to be raised with care@thezivadiamonds.com. Re-routing is not guaranteed. It may cause additional delays with the package being held at FedEx/UPS or shipped back to the shipper (Ziva). 

 

International Shipments:

We accept international orders! Kindly send an email to care@thezivadiamonds.com including the specific details of the Ziva design you intend to buy. Our concierge will reply to you, providing information about any extra costs for taxes, duties, and shipping that may apply. Read more about return policies for international shipments here: https://thezivadiamonds.com/pages/return-policy