Shipping & Delivery Information

At Ziva Diamond, we’re committed to ensuring your fine jewelry arrives safely and on time—wherever you are in Canada, the United States, or India.

Important Notice for Canadian Customers

Canada Post Strike:
There will be no disruption to your orders. We are actively using alternative couriers to ensure your delivery is on time.

Shipping Overview

  • Processing Time: Not included in delivery timelines. Most in-stock items ship within 1–2 business days. Engraved or monogrammed items ship within 8 business days.
  • Delivery Estimates: Timelines are estimates and may be affected by weather, holidays, or courier delays. Final estimates are shown at checkout.
  • Split Shipments: Orders to Canada and the U.S. may be shipped in parts if dispatch dates differ by more than 7 days.
  • Shipping Fees: Based on your order subtotal before tax or discounts. Shipping charges are non-refundable.

For the most accurate shipping details, refer to your checkout page.

Shipping Rates & Delivery Times

Canada & United States

Shipping Method Order Threshold Fee Estimated Delivery
Expedited (Standard) $75+ Free 2–4 business days*
Expedited (Standard) Below $75 $8 2–4 business days*
Express – $15 1–2 business days*
Same-Day (Toronto only) Order by 1PM EST $20 Same-day delivery

India

Shipping Method Order Threshold Fee Estimated Delivery
Expedited (Standard) $150+ USD Free 5–7 business days*
Expedited (Standard) Below $150 $20 USD 5–7 business days*

*Delivery times are estimates and do not include processing time.

International Shipping & Customs (India Only)

Orders shipped to India may be subject to customs duties or import taxes, which are not covered by Ziva Diamond. Please check with your local customs office for more information.

Order Tracking

Once your order ships, you’ll receive an email with a tracking link. Tracking may take a few hours to update after shipment.

  • Processing – Your order is being prepared.
  • Shipped – Your order is with the courier.
  • Partial – Some items have shipped, others will follow (Canada & US only).

Changes or Cancellations

Orders are processed quickly, so we cannot guarantee changes or cancellations once submitted. Please contact us immediately and we’ll do our best to help.

Note: Engraved or monogrammed pieces cannot be changed or cancelled once ordered.

Product Availability

Availability Description
In Stock Ready to ship in 1–2 business days.
Shipping Later Item is coming soon; shipping date shown at checkout.
Made to Order Custom-made. See estimated ship date on product page.

Still have questions?

Our Customer Experience Team is here to help via Live Chat, Email at support@zivadiamond.com, or SMS at +1 365 336 5250.